Return Policy
Return Policy
Please contact Customer Service at support@spakeepers.com or call (860) 635-1113 9:00 am - 4:30 pm Eastern Standard Time, Monday-Friday to initiate the return process.
If you need to return an eligible item, you must provide proof-of-purchase and obtain a Return Merchandise Authorization (RMA) number. To Request an RMA please provide your name and contact information, order number, date of purchase, and reason for return request.
Non-Returnable Items:
- Chemicals
- Spa Covers & Spa Cover Lifters
- Heaters, Spa Packs, Controls, Circuit Boards, Electrical Parts
- Spa Pumps
- Special Order Items
Non-returnable items may be covered by the Manufacturer's warranty.
Conditions:
- All returns require Return Merchandise Authorization (RMA).
- We must receive your return within 30 days of purchase.
- Custom made and built-to-order and other items noted above are non-returnable.
- Merchandise must be in original, salable condition without cosmetic or other damage.
- Original shipping & handling charges are not refundable.
- Customers are responsible for safe return shipping and insurance.
- Clearly note the provided RMA number on the package. Returns without an RMA will not be accepted.
